Refund policy

We want you to be happy with your Angharad Ryder purchase. If you change your mind, you can request a return within 14 days of receiving your order.

Change of Mind

To request a return, please contact us at studio@angharadryder.com within 14 days of receiving your order. You will then have a further 14 days to return the item.

Items must be returned unused and in their original condition, with any original packaging and labels intact. We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to inspect it.

Return postage for change-of-mind returns is the responsibility of the customer.

Once your return has been received and checked, your refund will be issued within 14 days. Refunds will be made to the original payment method and will include the cost of standard delivery paid at the time of purchase.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at studio@angharadryder.com as soon as possible with your order number and photographs of the issue.

We will arrange an appropriate remedy in accordance with your statutory consumer rights. This may include a repair, replacement or refund.

We will cover reasonable return postage costs where an item is faulty or we have sent you the wrong item.

Made To Order

Our products are produced to order rather than held as ready-made stock. This does not affect your statutory consumer rights.

Exchanges

We do not currently offer direct exchanges. If you would like a different colourway, please return your original order and place a new order.

Contact

For any questions regarding a return or refund, please contact:

studio@angharadryder.com

Please retain your proof of postage until your return has been received and your refund has been confirmed.